Terms of Use

1. Acceptance of Terms

Welcome to Cassio Reis ("we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website cassioreis.ca, services, products, and content. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Overview

Cassio Reis offers the following services:

• Leadership Coaching: One-on-one and group coaching sessions
• Strategic Consulting: Business strategy and innovation consulting
• Digital Products: E-books, courses, templates, and tools
• Blog & Podcast: Educational content on leadership and growth
• Membership Program: Exclusive access to resources and community
• Speaking Engagements: Workshops, seminars, and keynote presentations

3. User Accounts

3.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not share your account with others

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or harmful activities.

4. Use of Services

4.1 Permitted Use

You may use our services for lawful purposes only. You agree to:

• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Use services in a professional and respectful manner
• Not interfere with the operation of our website

4.2 Prohibited Activities

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Spam or send unsolicited communications
• Scrape or collect data without permission
• Impersonate any person or entity
• Use our services for illegal or fraudulent purposes

5. Payments and Refunds

5.1 Pricing

Prices for our services and products are listed on our website and are subject to change without notice. All prices are in the currency specified at checkout.

5.2 Payment Processing

Payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms and conditions. We do not store your payment card information.

5.3 Refund Policy

Refund eligibility depends on the service or product purchased:

• Coaching Sessions: Refundable if canceled at least 48 hours in advance
• Digital Products: Refundable within 14 days if you have not accessed the content
• Membership: Refundable within the first 7 days of initial subscription
• Custom Consulting: Subject to the terms in your service agreement

To request a refund, contact us at [email protected]

5.4 Subscriptions

Some services may be offered on a subscription basis. You agree that:

• Subscriptions renew automatically unless canceled
• You will be charged the then-current rate at renewal
• You may cancel at any time through your account settings
• Cancellations take effect at the end of the current billing period

6. Intellectual Property

6.1 Our Content

All content on our website, including text, graphics, logos, images, videos, audio, software, and other materials ("Content") is the property of Cassio Reis or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Content for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our Content without permission
• Use our Content for commercial purposes
• Remove copyright or proprietary notices
• Create derivative works based on our Content

6.3 User Content

By submitting content to our website (e.g., comments, testimonials, ideas), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes.

7. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of content

While we strive to provide high-quality coaching and consulting services, we do not guarantee specific results or outcomes.

8. Limitation of Liability

To the maximum extent permitted by law, Cassio Reis and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Personal injury or property damage
• Loss of opportunities

Our total liability to you for any claims arising out of these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Cassio Reis and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party
• Any content you submit to our website

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Services

Our website may integrate with or link to third-party services (e.g., Google Calendar, Stripe, social media platforms). We are not responsible for:

• The content or practices of third-party services
• Any transactions between you and third parties
• The availability or functionality of third-party services

Your use of third-party services is governed by their respective terms and policies.

12. Modification of Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the new Terms.

13. Termination

We may terminate or suspend your access to our services immediately, without notice, if you violate these Terms. Upon termination:

• Your right to use our services ceases immediately
• You must stop using our Content and services
• Sections of these Terms that should survive termination will remain in effect

14. Dispute Resolution

14.1 Informal Resolution

If you have a dispute with us, please first contact us at [email protected] to attempt to resolve the issue informally.

14.2 Arbitration

If we cannot resolve the dispute informally, any disputes arising from these Terms or our services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court.

14.3 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and not as part of a class action or representative proceeding.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the province where Cassio Reis operates, without regard to conflict of law principles.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Cassio Reis regarding our services.

18. Contact Information

If you have any questions about these Terms, please contact us:

19. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.